Your reservation is confirmed once we receive written confirmation and a deposit of 40% of the total price. We will email you the exact amount due along with our bank details.

Check-in is available from 3:00 p.m. onward. Please provide your estimated arrival time when booking. On your departure day, the apartment must be vacated by 9:00 a.m. If you’d like to stay longer, kindly let us know in advance; if available, a surcharge may apply.

Upon arrival, you will be provided with the South Tyrol Guest Pass Venosta Valley. This digital pass gives you free access to the Venosta Valley Train, all public transport across South Tyrol and selected cable cars for the entire duration of your stay. These include the Ritten railway and funicular, the Jenesien and Kohlern cable cars, as well as the Mendel funicular. Here (https://www.vinschgau.net/en/castelbello-ciardes/service-info/mobile-in-south-tyrol/suedtirol-guest-pass/suedtirol-guest-pass.html)you will find an overview of all information and benefits as well as further discounts.

• Südtirol Guest Pass Venosta Valley • We offer one garage space for your car and bikes.

We offer one garage space for your car and bikes. A secure public parking lot is located just 200 meters away.​

The nearest grocery store (Conad) and Dorfcafé Tschars are only a five-minute walk away. If you’d rather not cook, you’ll find both the Himmelreich restaurant and the Kesslwirt restaurant/pizzeria about a ten-minute walk from the village center. For another option, the Bad Kochenmoos restaurant and pizzeria is just a five-minute drive.

You may cancel free of charge up to 30 days before arrival. After that, charges apply as follows: • From 30 days before arrival: 30% of the total booking amount • From 14 days before arrival: 50% • From 7 days before arrival: 80% • No-show: 100% • In case of early departure, the full amount will be charged. We recommend taking out travel insurance in advance.